TERMS AND CONDITIONS

By making a booking with us, you confirm that you have read, understood and agreed to these simple and common sense rules. Their purpose is to help avoid any misunderstandings and most importantly, to ensure  the safety and comfort of all of our guests…

 

BOOKINGS, DEPOSITS AND PAYMENTS

We try to acknowledge all bookings by email within 12 hours. However, you should not make travel arrangements etc. until you have received this acknowledgement.

Bookings are not confirmed until the deposit has been received. We will allow a reasonable amount of time to make contact with payment – usually 3 days unless the booking is within seven days of the arrival date.  In such cases, the deposit must be paid within 24 hours.  The deposit  is  normally equal to the first two nights’ payment or full payment in the case of a one night booking (when available). Booking and deposit conditions may vary if you book through an online third party such as Booking.com

Bookings must be secured with a  credit card which is still valid at the time of the proposed stay.

Deposits are not returnable. In certain circumstances we may agree to transfer the deposit if dates need to be changed, but only if sufficient advanced notice is received. Bookings that are cancelled less than fourteen days before the start will be charged in full. No shows will be charged in full. Due to our short trading season, we cannot afford to be flexible.  We always recommend that travellers have insurance to cover their costs if they are delayed or unable to travel.

CHECK IN

Check in is after 4pm. and before 10pm.

We regret that it is not possible to offer an early baggage drop off or left luggage facility. The Travel Centre in Kirkwall and Craigie’s Taxis (01856 878787) can assist with luggage storage, usually at no charge.

We understand that late arrival is sometimes unavoidable due to ferry timetables but we ask that you let us know well in advance if this is the case.

If you are likely to be later than 10pm/22.00, you must tell us in advance. We  reserve the right to charge £25 for late (after 10pm) arrivals that have not been notified. If you turn up after 11pm without prior arrangement you may not be admitted.

CHECK OUT is before 10am.

Our Expectations of guests:

We will do our utmost to make you comfortable and help you to enjoy your stay. In return, we have some rules which are in place to ensure that all guests enjoy their visits.

SMOKING IS NOT ALLOWED ANYWHERE IN OR NEAR THE BUILDING

We expect all guests to be courteous to ourselves and other guests. This includes due consideration to noise late at night.

Dirty workclothes or muddy outdoor wear must not be worn in the building.

We reserve the right to charge for avoidable damage to rooms, A £20 charge may be levied for excessively soiled linen or towels due to make-up or misuse. You will be charged the full daily rate as listed elsewhere on this site if a room is put out of use through unreasonable or avoidable damage.

Hot takeaway or heavily scented foods are not be opened or consumed in the rooms.

We reserve the right to exclude anyone who we feel is affecting the comfort, safety or enjoyment of our guests and anyone who is abusive or threatening to ourselves or other guests.

We do not welcome open discussion of religion or politics unless it is by the mutual agreement of all present.

We ask you to respect the privacy of ourselves and other guests. Highland Park House is an impressive building, but it is also our family home and we welcome guests who respect “private” and “staff only” signs.